Inktomi is committed to providing customers with technical support expertise to help ensure the uptime of our mission critical applications.

Restricted areas of the support web site contain material intended only for Inktomi resellers or portal partners. If you are a reseller or portal partner, but have not yet received a login or your login is not working, please contact your Inktomi account manager for access update.

Inktomi Enterprise Search Customers

The Inktomi Enterprise Search and related software products are now part of the Verity product line. For any questions, assistance or updates related to Enterprise Search, visit the Verity Ultraseek support page . You no longer need access to Inktomi support resources for any assistance with your Enterprise Search solutions.

Purchasers of Inktomi paid inclusion services

Inktomi does not provide direct support for clients of the Search Submit program. All questions about paid submission programs or status should be directed to the appropriate Search Submit partner. You may find useful information in our FAQ or knowledge base articles. Different paid inclusion resellers provide different service packages, so issues about your inclusion service need to be directed to the appropriate reseller.

Questions or problems about Inktomi search content or web crawling

Please check our web search FAQ

Inktomi technical support is provided under and in accordance with the terms of an appropriate written support agreement. This document is for informational purposes only.